Copyright Pentant Limited 2009. All rights reserved
SERVICE
Continuity and reliability are key elements of the Pentant service.
Pro-active monitoring of network availability and data flows enable
any problems to be intercepted at an early stage – often before
the customer is aware.
Backed by our own specialist group of analysts, developers, IT and
communications experts the service is supported by a fully
comprehensive Help Desk responding to any service delivery and
problem management issues. The service incorporates:
Call Answering and Logging
Fault Recording and numbering
Initiation of fault fixing
Problem management
Identification and resolution of faults.
Follow-up procedures
Escalation procedures
Diagnostic service
The Pentant ‘CusLink’ service provides a total business solution
with support provided 24 hours a day, 7 days a week, 365 days a
year.
The nature of the
freight business
demands high levels of
continuous and reliable
service. It is imperative
that we are able to
immediately resolve
any issues that arise,
regardless of the
nature of the problem
or the time of day.
Sandra Ingram
Help Desk Manager
Pentant Limited
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