The Pentant team provides a total business solution.This is based on the extensive industry knowledge and experience of the directors and partners, backed by our own specialist group of analysts, developers, IT and communications experts. The service is supported round the clock by a fully comprehensive Help Desk and incorporates:
Call Answering and Logging
Fault Recording and numbering
Initiation of fault fixing
Problem management
Identification and resolution of faults.
Follow-up procedures
Escalation procedures
Diagnostic service